Customer Service Charter
This Page is Currently Under Construction
Colliers/CJB Mortgages Ltd
CLIENT CHARTER
- All advice and recommendations that our clients receive will be clear, fair and not misleading.
- All advice given will ensure that due account has been taken of the client's needs, knowledge and attitude to risk.
- All staff within the group will be qualified and possess the necessary skills and competence as required by our regulator. Our recruitment policy will also reflect this.
- During each stage of the sales process, accurate records will be maintained to reflect customer, broker, product provider and regulatory requirements.
- Any complaints received will be handled within a strict framework of guidelines as prescribed by our regulatory authority.
- Subject to client consent, a periodic review will take place to ensure that our clients continue to receive best service and best advice at all times.
- ALL THE HIGH STREET LENDERS UNDER 1 ROOF
- FIRST TIME BUYERS - 100%
- HOME MOVERS
- DEBT CONSOLIDATION
- RE-FINANCE
- FEE FREE RE-MORTGAGES
- FREE MORTGAGE REVIEWS
- SELF EMPLOYED
- BUY TO LET
- We can be paid by commission with no charge to you.
- Our aim is that you are so pleased with our service you tell your family, friends and work colleagues. If we don't succeed tell us!
Colliers Mortgage Consultants for ALL your mortgage needs
Why spent hours searching the internet & High Street for the best deal when Colliers can provide what you need in 15 minutes
02392 65 15 15
33 Court Lane
East Cosham
PORTSMOUTH
Hampshire
PO6 2LH
colliersmortgages@ntlworld.com